Why Choose Best-One … Service Beyond Expectation.

Have you ever found yourself in this scenario?
You are doing your best to manage a crazy and busy schedule that includes work, family, errands, etc. You understand … You have been there. You know you need to stay on top of your regularly scheduled tire and automotive service maintenance, but who has time to rotate their tires every 6,000 miles and change their oil every 3,000 miles?

This scenario is a real life situation experienced by an actual Best-One customer. Let’s find out why choosing Best-One was the right move for this customer.

Service
Service means a lot these days. It means you – the customer:
• Are made to feel important
• Your transactions are handled in a timely fashion
• Have information that you need at your fingertips
• Can wait on your vehicle in a pleasant environment
• Are treated right
• And, the list goes on!
Providing great service for our customers is a HUGE job, but we are equipped and determined to do just that! We recognize that every customer’s need is different. Best-One has taken steps to equip our organization to handle each customer whether online, on the phone or in the store to the very best of our ability.

We recently constructed a brand new website offering many features and benefits to help diagnosis and answer questions related to your vehicle. From the comfort of your own home, you can access diagnostic indicators, read articles about commonly asked questions, find tires and wheels to fit your vehicle, easily locate Best-One locations near you, find coupons and discounts and the list goes on.

For those customers who choose to give us a call, this is our opportunity to get you to come into our location. We want your business! We have guided our sales associates through in-depth training and testing. They have been instructed on how to best handle your calls and meet your needs.

What is “SBE”?
“Service Beyond Expectation” is a terminology our associates are expected to display on a daily basis. In the scenario above, the busy mom who doesn’t have time to come into her local Best-One location and wait 45 minutes to complete her regularly scheduled maintenance. She knows that all she has to do is call her local Best-One retailer when she is ready for maintenance work to be performed and this particular location will make the short 2 minute drive to her workplace, pick up and then deliver her car back to her once the work has been completed. This is what “SBE” looks like to her.

For other customers, SBE could be:
• A greeting at the door
• Maybe popcorn while you wait
• A friendly smile from a sales representative to ease the apprehension of someone about to make their first tire purchase.
We know that each customer who enters the door of a Best-One location has a different need than the next. Each day our locations meet thousands of different customer needs.

Although a day at a Best-One location in Monroe, IN looks very different than a day in Jackson, TN, we are all there for the same reason: the customer … YOU!

Choose Best-One
Next time you have to decide where you will be getting your tire or automotive service performed, remember the satisfied customer you met at the start of this article, and let us add your story to the list of those who decided to “Choose Best-One!”

By Lindsey Beer, Best-One® Tire & Service Expert Panelist

Why Choose Best-One … A Network of Dealers.

Have you ever found yourself in this scenario?
You have recently sent your daughter hundreds of miles away to the east coast to begin her freshman year of college.  One afternoon you receive a phone call from her only to be informed she is sitting along a roadside, has blown a tire, and has no idea where to go, what to do, what she needs, and who she can call on for help.

This scenario is a real life situation experienced by an actual Best-One customer. Let’s find out why choosing Best-One was the right move for this customer.

A Network of Dealers
The Best-One Tire & Service® Group is made up of a partnership of over 250 locations located throughout the Eastern half of the United States.  This group of stores has joined forces to provide our customer base with great service, a familiar name they can trust and many convenient locations.

The customer in this scenario, a concerned parent, decided to pick up the phone and call his local Best-One store.  He explained to the sales specialist his situation, and asked if Best-One could help.  Upon hearing the concerned parent’s predicament, the Best-One team member immediately located the Best-One location closest to the customer’s daughter hundreds of miles away.  With a simple phone call, the Best-One location nearest the customer’s daughter was notified of the situation and assisted the customer’s daughter.

At Best-One, we are about taking care of our customers.  Our philosophy is that a customer should be able to walk into a location in Indianapolis, IN or Sturgis, MI and get the same level of unsurpassed service at either location.  It is important for our customers to know if they are driving down the road and in need of assistance, a visible Best-One sign in the distance is a sure sign that help is just ahead.

Choose Best-One
Next time you have to decide where you will be getting your tire or automotive service performed, remember the satisfied customer you met at the start of this article, and let us add your story to the list of those who decided to “Choose Best-One!”

By Lindsey Beer, Best-One® Tire & Service Expert Panelist

Why Choose Best One … You Can Trust Us.

Have you ever found yourself in this scenario?
You and your family have decided to take a trip. You are hours from home when you notice your TPMS light has illuminated. You pull off at the nearest gas station only to discover you are losing noticeable air pressure in one of your front tires.

This scenario is a real life situation experienced by an actual Best-One customer. Let’s find out why choosing Best-One was the right move for this customer.

You Can Trust Us
The element of trust is crucial in any successful relationship. At Best-One, we promise we will do all we can to earn yours! Each of our locations is managed and staffed by quality people who know you rely on them for guidance, good council and a fair price. We realize that a vehicle can be a large expense and customers want the best value and service they can get for their dollar. Each of our locations pledges to provide you with reliable tire and automotive service work at a reasonable price.

Our goal is to reduce your apprehension when having work done on your vehicle. Many of the concerns consumers face today – such as being advised of unnecessary work or wondering if the advice they receive is coming from a knowledgeable and accurate source – are not concerns for Best-One customers.

In the scenario above, one of our Best-One locations received a phone call from one of their regular customers. The customer had pulled alongside the road to discover a tire inflation problem that was going to need addressed before he could make it back home to his local Best-One store.

The customer did not have a clue where to find a Best-One store as he was three states away from home, so he pulled into the nearest tire shop and asked for help. He was told that not only had he ruined the tire that was losing air, but his other three also needed replaced. Luckily, the customer decided to call his hometown Best-One dealer and asked for directions to the closest Best-One.

The customer was able to make the 20 minute drive to the nearest Best-One location only to find that he did not need four new tires. The tire losing air simply needed to be repaired. When this customer arrived home from his trip, he came back to his hometown Best-One location and raved about the honesty and value offered by Best-One.

Choose Best-One
Next time you have to decide where you will be getting your tire or automotive service performed, remember this satisfied customer, and let us add your story to the list of those who decided to “Choose Best-One!”

By Lindsey Beer, Best-One® Tire & Service Expert Panelist